Legal
Privacy Policy
Last updated: 2 August 2026
This policy explains how LonCom AI (“we”, “us”) collects and uses information when you visit loncom.ai, chat with Arlo, or request a Website Audit. This is a template policy and should be reviewed by a qualified professional before you rely on it, to make sure it fully reflects your data handling and complies with UK GDPR and the Data Protection Act 2018.
Information we collect
If you chat with Arlo and choose to share contact details, we collect what you provide — typically your name, email, phone number, and the content of the conversation. If you request a Website Audit, we collect the business name, website URL, and contact email or phone number you submit. We never collect or store your card details ourselves — audit payments are handled entirely by Stripe.
How we use it
We use this information to respond to enquiries, deliver the services you've requested (such as a Website Audit or a bespoke project), and notify our team when a new lead or request comes in. We don't sell your details or share them with third parties for marketing purposes.
Who we share it with
We use a small number of trusted service providers to run Arlo and our services: Anthropic (to generate Arlo's chat responses), Supabase (to securely store enquiries and requests), Stripe (to process Website Audit payments), and Resend / SMSWorks (to notify our team by email or text). These providers only process data on our behalf and don't use it for their own purposes.
Cookies
This site currently uses only essential cookies needed for it to function — we don't run analytics or advertising trackers. If that changes, this policy will be updated to reflect it.
Your rights
You have the right to request access to, correction of, or deletion of your personal data. To make a request, email us at support@loncomai.com.
Contact
Questions about this policy can be sent to support@loncomai.com.